Our Collision Repair Process
The Stoddard seven-step repair process ensures your vehicle is inspected and repaired only by industry-certified technicians, whose priority is getting you back on the road safely.
We work with all major insurance companies and our expert repairs are backed by multiple inspections and checks—so we’re happy to offer you a lifetime guarantee on every repair we do.
And with our real-time online repair tracking tool, you can check in whenever you want and see your vehicle being restored, step-by-step.
VEHICLE DROP OFF
If you’ve been in an accident, or your vehicle has damage that you would like repaired by the very best in the business, simply call us or drop off your vehicle at Stoddard location. Our team works side-by-side with leading insurance providers to complete a free computerized estimate and accurately assess any damage before we begin making repairs.
After your vehicle is evaluated, it moves into the body shop, where we remove all parts requiring separate repair or replacement, and perform body and structural repair work. Meanwhile, all repair work undergoes a rigorous quality control inspection.
Once body work is complete, your vehicle begins the painting and polish process. First, our expert painters utilize computer technology to find the exact color match based on manufacturer codes before applying fresh paint. Your vehicle is then polished and prepared for reassembly before entering another quality control checkpoint.
Your vehicle returns to the body shop where it is reassembled with lamps, air conditioning, grills, doors, and other parts involved in your repair. Once assembled, it enters a final quality control check to ensure all authorized repair work is completed and that the job reflects our standard of excellence.
A trip to Service King isn’t complete until we treat your vehicle to a complete wash and vacuum. This final step ensures your vehicle will look pristine upon pick up and allows us to check cosmetic repairs one last time.
The safety and complete satisfaction of our customers is Service King’s top priority. That’s why we’ve developed and implemented one of the most rigorous quality assurance programs in the industry. When you leave your vehicle with us, we’ll hand back the keys hassle-free once your vehicle is returned to its pre-accident condition. That’s The Service King Way – and it’s our promise.
As soon as your repair is complete, our Service King team will contact you and invite you in for the final inspection and paperwork. Your service advisor will review the vehicle and repairs side-by-side before completing the final documentation and handing back your keys.
Finally, you’ll drive away with our worry-free lifetime warranty, a written promise backing all of our repair work free of charge at any Service King location across the U.S.